Shipping Costs: . I have entered the weight of the models kits on the heavy side. This works well if you order only one kit at a time (I have to account for the weight of the mailing box). If, however, you order many model kits at a time, your shipping rate will be too high. Don't let this bother you, I will refund you any large difference between actual shipping cost and what you paid. If it is a piddly amount I don't refund that, cost too much from my credit card processor. The piddly threshold has increased slightly due to a change in policy from my credit card processor.
Decals: Many of the kits for sale on this site are old. They range in age from 50+years to brand new. If decals are included in these older kits, that means the decals are also old; many don't age well. My suggestion is to take the decal sheet to your local copy shop, have them print a new sheet for you. You may need to supply the paper, but that is easy to find at nearly any hobby store. Take that new copy home and spray it with a decal bonder, which can also be purchased where you bought the paper. Then you have a whole new sheet of decals.
Special Orders: I am able to special order items from Steven's international and other sources. If you find something on Stevens site that you wish to have, I am glad to pass my saving's on to you. However, there will be no returns or refunds on special order products without prior approval from me. The only reasons they will be accepted are due to damage in transit from Steven's, not simply because you changed your mind, as I will be penalized for restocking and such. Thanks for your consideration!
Refunds: Refunds will be processed within two (2) weeks from the date of order when the previous orders are processed and filed. I will let you know either on your order conformation email, or by a separate email if it applies to giving you a refund. If you are entitled to a refund and you do not see it posted at any point, please let me know and I will correct it.
Kit Requests: Please use the contact us form for kit requests that you are not able to find on Stevens or my site. I will do my best to accommodate your request, but I cannot guarantee that I will be able to find it for a reasonable price. I will always verify the price I can get it to you for before ordering the item.